Frequently Asked
Questions
Finding answers to your gemstone queries. Explore our most common inquiries regarding sourcing, certification, and shipping.
Are your gemstones ethically sourced?
Yes, we pride ourselves on maintaining the highest ethical standards. All our stones are conflict-free and sourced from mines that follow fair labor practices.
Do you provide certification for your stones?
Every major gemstone we sell comes with a certificate from reputable laboratories like GIA, IGI, or GRS, confirming its authenticity and characteristics.
Can I track my order?
Absolutely. Once your order is shipped, you will receive a tracking number that allows you to monitor its journey in real-time.
What is your return policy?
We offer a 7-day return policy for stones in their original condition and packaging. Please refer to our Delivery Terms for more details.